How do I know if an item is available?  

As long as you can add an item to the cart, it is available for your purchase. If an item is out of stock, you will not be able to checkout. 

Are the items added to my cart reserved? 

Adding items to your cart does not mean the item(s) is reserved. Your order is only confirmed upon payment completion. 

How do I know my size?

Take the item that fits you the best, lay it flat, and take the necessary measurements. For more information, please refer to the Size Guide and Product Care Section, which can be found in every item’s information section.

Do you provide a sizing chart for your apparel? 

You can find the most accurate measurements for each product by going to the information section for each item.

Do I have to set up an account to shop at your site?

You do not have to set up an account, but doing so saves you the hassle of filling in your details every time you shop with us. It also allows you to get exclusive updates regarding launches, promotions, and sales firsthand. 

What payment methods does your site accept?

We accept payment via PayPal, Shop Pay, and Credit Cards for online orders.

I just made a purchase and accidentally ordered the wrong item or the wrong size. What can I do about it?

Once your order is made, we are unable to make any edits. Please email our Customer Care (customercare@fablenaut.com) to request to cancel your order so that you may make a new one with the correct items.

Feel free to contact us on one platform or send us an email with your query. Our team does its best to sift through messages from newest to oldest to make sure we catch everyone as soon as possible.

Where is Fablenaut based?

Fablenaut is based in Singapore, and our products are shipped from our fulfillment center in Indonesia.

Does Fablenaut ship internationally?

Yes, we do. Shipping rates will be auto-calculated at the checkout page.

When will my order ship?

Making your order is real easy! Processing all orders takes 3 to 7 working days, depends on where you want to ship. You’ll get a shipment notification email with tracking as soon as your package ships.

What are your delivery options?

We provide door-to-door delivery service for both local and international orders.

Duties and Taxes

International orders may be subject to duties and taxes that vary by country and are based on the value of your order, which are to be borne by the recipient.

You can expect to receive your order within 5 to 15 working days. International shipping is only applicable to countries we currently ship to listed.

*During restock, launches, sale and festive season, do take note that there may be a delay in deliveries as we sort through the high volume of orders and work to getting each order packed accurately for you.

When can I expect to receive my package?

International Delivery
International parcels ship within 5 to 15 working days!

You’ll get a shipment notification email with tracking as soon as your package ships.

Local Delivery (Singapore and Indonesia)
Local parcels ship within 3 to 5 working days!

Our Team works hard to pack up your orders, do allow them a little more time during launches, restocks, sales and festive seasons and they'll have your orders with you soonest!

How can I edit my shipping address?

If your order is within the first few hours of being confirmed and you need to edit your shipping address, please drop Customer Care (customercare@fablenaut.com) an email with your order number and full address; we will do our best to catch it for you! If your order has been processed and packed up, we are unable to make any changes to your order.

Can I track my order?

Yes, all delivery options offered within Singapore, Indonesia and for International customers can be tracked. You can login to your account and track your order. You will be notified of the tracking number once your order has been dispatched.

How do I know if my order has been dispatched?

You will receive an email once your order has been dispatched. Shipping to Singapore and Indonesia will take 3-5 days. For International orders, please refer to this page for more info on delivery lead times. Shipping times do not include the 1-2 working days of order processing time within Fablenaut.

Oh no! I need to correct my order! How can I cancel my order?

Do drop an email to our Customer Care (customercare@fablenaut.com) for a request to cancel your order. 

Feel free to hit us up on one platform and shoot us an email with your query. Our team does their best to sift through messages from newest to oldest to make sure we catch everyone as soon as we can.

I received a wrong and/or defective item(s); how do I return it?

All return items must be unworn, unwashed, unaltered and with original tags and packaging intact.

• Step 1 - You will need to email us at customercare@fablenaut.com with the email titled [ Incorrect/Defective Merchandise Received - Order ID xxxxxx ] Attach a snapshot of the defect on the item and/or the incorrect merchandise sent in the email. This will help in expediting your returns request.
• Step 2 - Upon our acknowledgement of the return request, we will further advise you on how to return your defective item via email. It is compulsory to return items via a trackable service. We will not be liable for any lost return parcels. Return parcels are to reach us within 7 calendar days from date of receiving the items (21 calendar days for International orders).
• Step 3 - We will email you after we have received and processed your item(s). 

For further enquiries, please drop us an email at customercare@fablenaut.com

Are there any return policy exceptions?

We do our best to provide an excellent return policy to ease your shopping experience, and here are some things below for you to take note of:

• You can return any regular-priced item(s) for store credit within 7 calendar days of receiving your order for orders in Singapore or 21 calendar days of receiving your order for International orders.
• Please ensure that your return can be tracked easily. You are advised to send your returns using a trusted shipping service like your national postal service, DHL, or FedEx.
• Customers will bear all postage fees and packing costs. We will not be liable for lost mail or for returns.
• All return items must be unworn, unwashed, unaltered and with original tags and packaging intact.
• Returned item(s) that fail to meet the above conditions will be rejected. You will be required to top up the delivery charges for the item(s) to be shipped back to you.

For further inquiries, please drop an email to customercare@fablenaut.com

What is considered a defect

Defective merchandise is defined as an item that has manufacturing defects at the point of receipt, such as stains (before washing), holes, pills, missing buttons, or spoilt zippers.  

Due to the nature of mass-manufactured products, there might be discrepancies of 0.5”-1” (measured when apparel is laid flat and untouched) between our merchandise and the measurements we have provided on our Website. As such, these discrepancies are not regarded as a defect.  

If you have received merchandise with any of the defects as stated above, please email us at customercare@fablenaut.com with the email titled [ Defective Item – Order xxxxxx ]. With this email, please provide us with a clear snapshot of the defect followed by a description.

Are there any taxes?

International orders may be subject to duties and fees that vary by country and are based on the value of your order, which will be borne by the customer/receiver.

Free international shipping only applies to countries we currently ship to listed here.

Fablenaut is not liable for the postal charges, return shipment costs, customs charges and handling fees incurred once the parcel has left our warehouse. This could include but not limited to the recipient rejecting a parcel due to import duties or taxes, or if a recipient is uncontactable and our shipping partners are unable to deliver the parcel.

Due to the high volume of orders during sale and festive seasons, deliveries may be delayed.

Is my personal information kept private?

Yes. We treat all customers' personal information with utmost confidentiality. You can refer to our Privacy Policy for a better idea of how your information will be used on our site.